The Keycard Log is a read-only report of every door key card your property has issued from the web app — at check-in, from the room board, or as a short-lived viewing card. Use it to answer "who made a key for this room, and when?" and to confirm a card was later deprogrammed.
Before you start
- Your hotel is on the Gold plan (key cards are a Gold feature).
- You have the Key Card Management permission.
- Open it from Reports → Keycards → Keycard Log.
What each column means
- Issued — the date and time the card was programmed.
- Room — the room the key was made for.
- Type — Guest (a normal stay key) or Viewer (a short-lived room-viewing / housekeeping card).
- Card # — the physical card number reported by the encoder, when available.
- Valid — the from → to window the key works for.
- Issued by — the staff member who made the card.
- Status — Active, or Deprogrammed with the time and who did it.
Steps
- Open Reports → Keycards → Keycard Log.
- Pick a From and To date at the top. It opens on the last 30 days.
- Read the rows, newest first. Click Refresh after issuing new cards.
Tips
- Only successfully-issued cards appear here. A failed attempt (no card on the encoder, no companion online) does not create a row.
- A Viewer card is the short-lived card used to show a room to an intending guest or to let housekeeping in; it expires on its own after the configured minutes.
- Deprogramming a guest key at check-out updates that card's row to Deprogrammed — it does not remove the row, so the history stays complete.
Common problems
- The report is empty. No cards were issued in the selected dates — widen the range, or check that staff are issuing keys through the app (BSBridge connected).
- A card shows Active after check-out. The key was issued but not deprogrammed. Re-open the room on the board and use Cancel / Deprogram, or let it lapse at its End time.
- "Issued by" is blank. The card was made by an automated or older flow that didn't record the operator; new cards always capture who issued them.