Repair and service software that tracks the unit, the parts and the bill
Book a customer's unit in, approve the work, order the parts it needs, track it on a board until it is collected, and bill it — the parts, labour and payment all in the same books.
For electronics, phone, appliance and solar dealers, workshops and after-sales desks, and businesses that send people out to do jobs.
Why operators switch
The capabilities further down are table stakes — every vendor has them. These are the reasons businesses actually move.
Every unit is on the board.
The Repairs board shows each booking by where it has got to, from booked in to collected. When a customer rings to ask, the answer is on the screen, not in the technician's memory.
Short parts are ordered from the job.
The workshop lists the parts a repair needs, and anything not in stock is ordered from a supplier from the repair itself — so a job waiting on parts says so, and the parts used come out of stock.
Billing is an ordinary invoice.
A finished repair is billed to the customer, or to the warranty, on a normal invoice that posts to the ledger. Labour, parts and payment land in the accounts with everything else you sell.
What usually goes wrong — and what we do about it
Customers keep calling to ask whether their unit is ready
Each repair is booked in with its serial number, IMEI or plate — whatever you call it — and moves across the Repairs board, so anyone at the counter can see where it is.
Jobs stall waiting for parts nobody ordered
The workshop lists the parts each repair needs, and the ones not in stock are ordered from a supplier from the repair, using your normal purchasing.
Work starts before anyone has agreed it
A supervisor approves a booking before the work goes ahead. Only users given the approval right can approve, and the button is greyed out for everyone else.
Call-outs and small installs are tracked on paper
A job lists its tasks on a board, the stock it uses is allocated and consumed against it, and the service lines become an invoice when the work is done.
What you get for repairs & services
Repair bookings
Book in the unit with its identifier, the fault and the customer.
Approval
A supervisor approves before work starts; the right is given per user.
Parts
List the parts a repair needs and order the missing ones from a supplier.
Repairs board
Every booking by stage, from booked in to collected.
Warranty or customer
Bill the customer, or bill the repair under warranty.
Jobs and tasks
Call-outs and installs as jobs with tasks on a board.
Materials on a job
Allocate stock to a task, then record what was actually used.
Accounting
Parts, labour and payments post to the same ledger as your sales.
The products behind this
BusinessSensor DMS ERP
Multi-warehouse stock, order-to-invoice processing and customer credit control, sitting directly on a double-entry ledger — so you always know what you are owed and what it cost you.
BusinessSensor POS ERP
Fast checkout with barcode scanning, receipt printing and cash-drawer control, backed by real inventory and a double-entry ledger — so the till, the stock and the books agree at close of day.
BusinessSensor Manufacturing ERP
Bills of material, work orders and production output feeding a real cost ledger — so the margin on the invoice reflects the materials, not an estimate.
What operators say
"We gained over 200% in profits."
"The software helped me get the true state of my business."
Learn to run it before you sign up
The video courses and the written guides are free and public. They are the same guides the app opens from its Help Center.
Video courses
Repairs & Services questions
Which plans include repair tracking?
Every DMS ERP and Manufacturing ERP plan, and the Professional, Pharmacy and Enterprise editions of POS ERP.
Can I call the identifier something other than a serial number?
Yes. In the repair settings you choose what the unit's identifier is called — serial number, IMEI, plate or VIN — along with the department that does repairs by default.
Can I keep jobs that are not repairs, like installations?
Yes. Jobs and projects (in DMS ERP and Manufacturing ERP) cover call-outs, installations and service work: tasks on a board, the stock used, the costs and the invoice.
See it set up for repairs & services
A walkthrough configured for your kind of operation, not a generic slide deck.