Courses for your staff
What each person needs for their own job — and nothing they do not.
35 video lessons, 11 more coming soon.
Front desk
- 1Take an advance booking
Hold a room for a guest who arrives later, and take a deposit.
1 min 39 s - 2Check in a guest with a booking
From the Room Status Board: rooms booked for today show who is arriving, and check-in uses their booking and deposit.
1 min 31 s - 3Check in a walk-in guest
From the Room Status Board: pick a free room, scan the guest ID, bill the stay and take payment.
2 min 20 s - 4Check a guest in
Turn a guest's booking into a stay when they arrive: room, billing and payment in one wizard.
1 min 33 s - 5The guest folio
Open a guest's running bill from the Room Status Board: rooms, charges, payments and the balance; take a payment and print the bill.
1 min 38 s - 6Post a charge to a room
Put room service, a restaurant or bar bill, or any extra on the guest's folio, to be paid at check-out.
1 min 17 s - 7Check a guest out
From the Room Status Board: bill the last night, take the final payment and close the stay; the room goes to housekeeping.
1 min 34 s - 8Housekeeping: clean and inspect rooms
See which rooms need cleaning, record the amenities used, mark rooms cleaned and inspected, and get them back on sale.
1 min 29 s - 9Change a guest's room
Move an in-house guest to another room mid-stay from the Room Status Board; the stay and the folio carry on.
1 min 25 s - 10The booking calendar
See every room, every day: who is in house, who is booked and what is free; extend a stay or start a booking by dragging.
1 min 39 s - 11The night audit
Close the business day step by step: rooms bill automatically, or bill the waiting rooms here if you bill by hand; decide the no-shows, check the money, then close the day.
2 min 20 s - 12Late check-out
Set how long a guest may stay past check-out and what it costs, then charge the late check-out fee when they leave.
2 min 4 s
Cashier
- 13
Ring up a sale Video coming soon
Find items, change quantities and take payment at the till.
Read the written guide now - 14Give a discount on the whole sale
Take an amount off the whole bill at the till, and record why.
1 min 16 s - 15When a discount needs a manager
Go past your discount limit, and a manager approves it at the till.
1 min 22 s - 16Run a promotion: spend and save
Give a percentage off automatically when a bill in chosen categories reaches a minimum spend.
1 min 46 s - 17Buy two, get one free
Give items away free with a buy X, get Y free promotion.
1 min 17 s - 18Refund a discounted sale
Refund part of a sale that had a discount: the customer gets back what they paid.
1 min 6 s - 19
Close the shift Video coming soon
Count the drawer and print the end-of-shift report.
Read the written guide now
Sales office
- 20Set up discounts
Create a discount type, then decide who may give discounts, and how much.
1 min 48 s - 21A discount on the whole invoice
Give a discount on a wholesale or account invoice, with the same limits as the till.
2 min 4 s - 22Discount single lines on an invoice
Give a discount on one invoice line; each line is held to the person's discount limit.
2 min 11 s - 23Promotions on invoices
A running promotion discounts a qualifying invoice by itself, just like the till.
1 min 21 s - 24Return goods from a discounted invoice
Credit an account customer for part of a discounted invoice: they get back what they paid.
1 min 20 s
Storekeeper
- 25
Receive stock from a supplier Video coming soon
Check what arrived against the order and put it into stock.
Read the written guide now - 26
Move stock between stores Video coming soon
Request, send and receive stock between departments.
Read the written guide now - 27Issue raw materials to production
Take raw materials out of store and hand them to production without a fixed recipe. Stock leaves now; the finished goods are received separately.
1 min 40 s - 28Receive finished goods from production
Bring production's output into stock, costed from the raw materials you issued: the other half of issuing raw materials without a recipe.
2 min 7 s - 29
Know what is in stock Video coming soon
The stock-on-hand report and what to do about low stock.
Read the written guide now
Production and bakery
- 30Create a production recipe
Write down one standard batch: what goes in, what comes out, and the waste you expect.
3 min - 31Start a production run
Pick a recipe, a department and the batches; see what it will consume, produce and cost; then release it to the floor.
1 min 54 s - 32Complete a production run
Record what the batch really yielded, then complete it: raw materials leave stock, finished goods go in at their cost, and the accounts post.
1 min 44 s - 33Read the production report
What production consumed and produced over a period, with the unit cost of every product and the materials behind it.
1 min 31 s - 34Set up a standing order
A customer who takes the same goods on the same weekdays, entered once: the production plan adds it to every day's demand.
2 min - 35Build tomorrow's production plan
Add up what customers need tomorrow, take off what is already baked, and turn the rest into whole recipe batches with the ingredients to pick.
2 min 26 s - 36Approve the plan and print the sheets
Turn the plan into draft bakes, one per item, then print the production sheet for the floor and the pick list for the store.
1 min 34 s - 37Re-plan when orders change
A late order arrives: rebuild and approve again. The plan updates its draft bakes instead of duplicating them, and never touches a bake already released.
1 min 38 s
Repairs and services
- 38Repairs at a glance
How a repair moves from drop-off to collection: the board, finding and opening a booking, telling the customer, and reports.
2 min 17 s - 39Book a repair
Take a customer's unit in: find the original sale, record what you received, choose the technician and give them a booking number.
1 min 47 s - 40Approve it and get the parts
Approve a booking, list the parts it needs, and order anything not in stock from a supplier.
2 min 2 s
Accountant
- 41
Receive a customer payment Video coming soon
Record money in against the invoices it pays.
Read the written guide now - 42
Reconcile the bank Video coming soon
Match the bank statement to your books.
Read the written guide now - 43
- 44
Cash flow and the statements Video coming soon
Where the money came from and went.
Read the written guide now
Manager
- 45
The daily report by email Video coming soon
Yesterday's figures in your inbox every morning.
Read the written guide now - 46
Approvals and limits Video coming soon
Decide what needs your approval, and who may do what.
Read the written guide now
Follow along in your own trial
Your free trial includes a practice company, so you can do every step without touching real figures. 45 days, no card needed.