For staff, by role

Courses for your staff

What each person needs for their own job — and nothing they do not.

35 video lessons, 11 more coming soon.

Front desk

  1. 1
    Take an advance booking

    Hold a room for a guest who arrives later, and take a deposit.

    1 min 39 s
  2. 2
    Check in a guest with a booking

    From the Room Status Board: rooms booked for today show who is arriving, and check-in uses their booking and deposit.

    1 min 31 s
  3. 3
    Check in a walk-in guest

    From the Room Status Board: pick a free room, scan the guest ID, bill the stay and take payment.

    2 min 20 s
  4. 4
    Check a guest in

    Turn a guest's booking into a stay when they arrive: room, billing and payment in one wizard.

    1 min 33 s
  5. 5
    The guest folio

    Open a guest's running bill from the Room Status Board: rooms, charges, payments and the balance; take a payment and print the bill.

    1 min 38 s
  6. 6
    Post a charge to a room

    Put room service, a restaurant or bar bill, or any extra on the guest's folio, to be paid at check-out.

    1 min 17 s
  7. 7
    Check a guest out

    From the Room Status Board: bill the last night, take the final payment and close the stay; the room goes to housekeeping.

    1 min 34 s
  8. 8
    Housekeeping: clean and inspect rooms

    See which rooms need cleaning, record the amenities used, mark rooms cleaned and inspected, and get them back on sale.

    1 min 29 s
  9. 9
    Change a guest's room

    Move an in-house guest to another room mid-stay from the Room Status Board; the stay and the folio carry on.

    1 min 25 s
  10. 10
    The booking calendar

    See every room, every day: who is in house, who is booked and what is free; extend a stay or start a booking by dragging.

    1 min 39 s
  11. 11
    The night audit

    Close the business day step by step: rooms bill automatically, or bill the waiting rooms here if you bill by hand; decide the no-shows, check the money, then close the day.

    2 min 20 s
  12. 12
    Late check-out

    Set how long a guest may stay past check-out and what it costs, then charge the late check-out fee when they leave.

    2 min 4 s

Cashier

  1. 13

    Ring up a sale Video coming soon

    Find items, change quantities and take payment at the till.

    Read the written guide now
  2. 14
    Give a discount on the whole sale

    Take an amount off the whole bill at the till, and record why.

    1 min 16 s
  3. 15
    When a discount needs a manager

    Go past your discount limit, and a manager approves it at the till.

    1 min 22 s
  4. 16
    Run a promotion: spend and save

    Give a percentage off automatically when a bill in chosen categories reaches a minimum spend.

    1 min 46 s
  5. 17
    Buy two, get one free

    Give items away free with a buy X, get Y free promotion.

    1 min 17 s
  6. 18
    Refund a discounted sale

    Refund part of a sale that had a discount: the customer gets back what they paid.

    1 min 6 s
  7. 19

    Close the shift Video coming soon

    Count the drawer and print the end-of-shift report.

    Read the written guide now

Sales office

  1. 20
    Set up discounts

    Create a discount type, then decide who may give discounts, and how much.

    1 min 48 s
  2. 21
    A discount on the whole invoice

    Give a discount on a wholesale or account invoice, with the same limits as the till.

    2 min 4 s
  3. 22
    Discount single lines on an invoice

    Give a discount on one invoice line; each line is held to the person's discount limit.

    2 min 11 s
  4. 23
    Promotions on invoices

    A running promotion discounts a qualifying invoice by itself, just like the till.

    1 min 21 s
  5. 24
    Return goods from a discounted invoice

    Credit an account customer for part of a discounted invoice: they get back what they paid.

    1 min 20 s

Storekeeper

  1. 25

    Receive stock from a supplier Video coming soon

    Check what arrived against the order and put it into stock.

    Read the written guide now
  2. 26

    Move stock between stores Video coming soon

    Request, send and receive stock between departments.

    Read the written guide now
  3. 27
    Issue raw materials to production

    Take raw materials out of store and hand them to production without a fixed recipe. Stock leaves now; the finished goods are received separately.

    1 min 40 s
  4. 28
    Receive finished goods from production

    Bring production's output into stock, costed from the raw materials you issued: the other half of issuing raw materials without a recipe.

    2 min 7 s
  5. 29

    Know what is in stock Video coming soon

    The stock-on-hand report and what to do about low stock.

    Read the written guide now

Production and bakery

  1. 30
    Create a production recipe

    Write down one standard batch: what goes in, what comes out, and the waste you expect.

    3 min
  2. 31
    Start a production run

    Pick a recipe, a department and the batches; see what it will consume, produce and cost; then release it to the floor.

    1 min 54 s
  3. 32
    Complete a production run

    Record what the batch really yielded, then complete it: raw materials leave stock, finished goods go in at their cost, and the accounts post.

    1 min 44 s
  4. 33
    Read the production report

    What production consumed and produced over a period, with the unit cost of every product and the materials behind it.

    1 min 31 s
  5. 34
    Set up a standing order

    A customer who takes the same goods on the same weekdays, entered once: the production plan adds it to every day's demand.

    2 min
  6. 35
    Build tomorrow's production plan

    Add up what customers need tomorrow, take off what is already baked, and turn the rest into whole recipe batches with the ingredients to pick.

    2 min 26 s
  7. 36
    Approve the plan and print the sheets

    Turn the plan into draft bakes, one per item, then print the production sheet for the floor and the pick list for the store.

    1 min 34 s
  8. 37
    Re-plan when orders change

    A late order arrives: rebuild and approve again. The plan updates its draft bakes instead of duplicating them, and never touches a bake already released.

    1 min 38 s

Repairs and services

  1. 38
    Repairs at a glance

    How a repair moves from drop-off to collection: the board, finding and opening a booking, telling the customer, and reports.

    2 min 17 s
  2. 39
    Book a repair

    Take a customer's unit in: find the original sale, record what you received, choose the technician and give them a booking number.

    1 min 47 s
  3. 40
    Approve it and get the parts

    Approve a booking, list the parts it needs, and order anything not in stock from a supplier.

    2 min 2 s

Accountant

  1. 41

    Receive a customer payment Video coming soon

    Record money in against the invoices it pays.

    Read the written guide now
  2. 42

    Reconcile the bank Video coming soon

    Match the bank statement to your books.

    Read the written guide now
  3. 43

    Tax reports Video coming soon

    The tax summary for your return.

    Read the written guide now
  4. 44

    Cash flow and the statements Video coming soon

    Where the money came from and went.

    Read the written guide now

Manager

  1. 45

    The daily report by email Video coming soon

    Yesterday's figures in your inbox every morning.

    Read the written guide now
  2. 46

    Approvals and limits Video coming soon

    Decide what needs your approval, and who may do what.

    Read the written guide now

Follow along in your own trial

Your free trial includes a practice company, so you can do every step without touching real figures. 45 days, no card needed.