Check in a walk-in guest
From the Room Status Board: pick a free room, scan the guest ID, bill the stay and take payment.· 2 min 20 s
This lesson plays inside the app
Find it in the Help Center of your workspace, next to the screen it teaches. Start a free trial to watch it.
Start free trialFrom the guide: Walk-In (fast-path check-in)
For the guest who walks straight up to the desk with no prior booking. Walk-In is not a separate form — it's the existing Check-In wizard pre-configured for the common case:
You retain access to every wizard branch (sponsorship swap, employer billing, complimentary stay, advance-booking promotion, ID capture, rate override, special-discount window) if a walk-in turns out to need it — without leaving the screen.
Both entry points run the same check-in wizard with New Guest
pre-selected — they differ only in whether the room is known before the
wizard opens.
Learn it by doing it
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