Return goods from a discounted invoice
Credit an account customer for part of a discounted invoice: they get back what they paid.· 1 min 20 s
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Start free trialFrom the guide: Returns inward — taking goods back from a customer
A return inward records goods a customer brings back. It reverses the sale for those items and, if you choose, pays the customer back. Use it for returns from older sales, or whenever you need more control than the till's quick Refund button gives you.
A line picked from an invoice is refunded at what the customer paid for it: less its own discount, and less its share of any discount on the whole sale. Business Sensor works this out when you click Save, even if you left the line's Discount at 0. After saving, the line's Discount shows its own discount, and the summary shows Share of sale discount. You can type a bigger discount yourself (for example a restocking deduction), but never a smaller one.
Lines added with + Add line (free) are not linked to a sale, so they refund exactly what you enter.
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