Repairs at a glance

How a repair moves from drop-off to collection: the board, finding and opening a booking, telling the customer, and reports.· 2 min 17 s

Opening frame of the lesson “Repairs at a glance”

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From the guide: Repair bookings — from drop-off to collection

A customer brings something in to be fixed — a TV, a phone, a generator, a vehicle. You book it, a supervisor approves it, the workshop lists the parts it needs and orders any that aren't in stock, the technician fixes it, you bill the customer (or the warranty), and the customer collects it. The Repairs board shows every booking by where it has got to.

Each column is a stage: Booked → Approved → Awaiting parts → In repair → Ready for collection → Billed → Concluded, plus Cancelled. Drag a card to move it on. If a move is not allowed (approving without the right, dragging to Billed) the card snaps back and tells you why. Billing, concluding and cancelling are done from the booking itself so the right details get recorded.

A card shows the customer, the unit and its identifier, the fault, how many days it has waited, the promised date (red when passed), the parts situation and the technician's initials. A green edge means the unit is under warranty.

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