Change a guest's room
Move an in-house guest to another room mid-stay from the Room Status Board; the stay and the folio carry on.· 1 min 25 s
This lesson plays inside the app
Find it in the Help Center of your workspace, next to the screen it teaches. Start a free trial to watch it.
Start free trialFrom the guide: Change Room (mid-stay transfer)
Move an in-house guest to a different room mid-stay. Common reasons: broken AC, upgrade, noise complaint, type swap. The server handles the atomic dance — close the old line, open a new one under the same folio, flip room links, and stamp an audit row.
The page refreshes and the band is now on the new room's row, starting from the current moment. The former room enters the housekeeping queue as Dirty.
The server rejects the change with a clear message when:
Learn it by doing it
Start your free trial and follow this lesson in the practice company. 45 days, no card needed.