An advisory chat that helps a licensed clinician think through a prescription. You converse with an AI that can see the lab results and prescription scans you have attached to this prescription, plus the patient's recorded details (name, allergies, diagnosis) and the draft drug lines. It can flag abnormal lab values and point out possible drug interactions, contraindications or dosing considerations.
It does not diagnose and it does not prescribe. It is a reasoning aid — you remain the clinician and you make every decision. Always verify anything it raises against your own judgement and the source documents.
Before you start
- Open an existing prescription (save a new one first — the button appears only once the prescription exists).
- Attach the labs / Rx image first. Use the Attachments card on the prescription screen to upload the patient's lab results and any prescription photo. The AI reads image attachments (JPG/PNG); it uses up to the four most recent ones.
- The feature only shows when your organisation has AI enabled. If you don't see the AI assist tab or the Brainstorm with AI button, either AI is not configured for your site, or your role doesn't include the elevated medical resources permission — this clinical reasoning tool is limited to pharmacists / clinicians, not every pharmacy user. (Recording prescriptions, scanning documents and billing are open to all pharmacy users.)
Steps
- Open the prescription and scroll to the panels below the drug list.
- In the Attachments card, upload the lab results and/or prescription scan.
- Click ✨ Brainstorm with AI to open the chat.
- Type your question — for example, "Are any of these values out of range?" or "Any interaction concerns with the current draft?" — and press Enter to send (use Shift+Enter for a new line).
- Read the reply, ask follow-ups, and use it to inform your decision. You still enter and save the prescription yourself.
The conversation is saved
Each prescription keeps its own brainstorm history. When you close the chat and open it again later — even on another day or another device — the previous conversation is there, so you can pick up where you left off. The lab / Rx scans attached to the prescription are read fresh on every question, so replacing or adding a scan is reflected the next time you ask.
Tips
- Be specific: name the value or drug you're asking about for a sharper answer.
- The AI sees the draft drug lines you've already added, so add them before asking about interactions.
- Answers are framed as considerations, not conclusions — that is intentional. Treat them as prompts for your own review, never as instructions.
Common problems
- No "Brainstorm with AI" button → the prescription is new (save it first) or AI is not enabled for your organisation.
- It can't see my labs → the lab image wasn't attached to this prescription, or it's a non-image file. Upload the labs as an image in the Attachments card, then reopen the chat.
- "AI decision-support is not configured." → the AI service isn't set up on the server; contact your administrator.
- It won't give a diagnosis or write the prescription → by design. The assistant is decision support only; the licensed clinician decides and prescribes.