Print a customer receipt

After you save a payment, you can print a receipt for the customer in one of four layouts. Every layout shows your logo, the amount in figures and in words, how the customer paid, and a line for the cashier to sign.

Before you start

• The receipt must be saved. The Print button does not appear on a new, unsaved receipt.
• To show your logo, upload it once under Setup → Organization, in the Primary Logo box. The receipts print without a logo if this box is empty.

Steps

1. Open the receipt from Sales → Customer Receipts, or from the guest's folio.
2. Click the small arrow next to Print and choose a layout:
   • Logo header receipt: A5 page with "Received from… the sum of… being payment for…". The everyday choice.
   • A5 portrait receipt: A5 page with the amount in a highlighted box.
   • A4 receipt: full page that lists each invoice the payment settled.
   • Revenue Receipt: A4 page with a serial number and signature lines for the cashier and the receiving officer.
3. Check the preview, then print or download it.
4. To print another copy while the receipt is still open, just click Print. It uses the layout you chose last.

Printing a receipt again

A receipt prints once freely. Printing it again needs the user right Can reprint old invoices (Setup → Users); the preview explains when it was first printed. Administrators can always reprint.

Tips

• Print A5 layouts on A5 paper, or tell your printer to "fit to page" on A4.
• A long customer name, address or description wraps onto extra lines. The receipt still fits on one page.
• A payment made in several ways, for example part cash and part transfer, lists each method with its amount.

Common problems

• There is no Print button → save the receipt first.
• The logo is missing → upload it in the Primary Logo box under Setup → Organization. The Wide Logo box is not used on receipts.
• I need the 80mm till slip → that slip belongs to the sale, not the receipt. Print it from the invoice or from the POS screen.
• The receipt says "Not applied to an invoice" → the payment was taken on account. Apply it to an invoice, then print again.