Every order you have taken but not yet finished, oldest first, with how long each has waited. An online order that has sat for three days is a complaint about to happen; this is where you catch it.
What counts as an open order
- Online orders — paid in the shop but not yet despatched.
- Sales orders — raised in the app but not yet delivered or invoiced.
- Table / QR orders — sent from a table or QR menu and not yet posted to an invoice or cancelled.
- Parked till tickets — put on hold at a till and never recalled.
- Unpaid top-up links — a delivery top-up the customer has been sent but hasn't paid.
Orders carried over from an earlier system are not included: they have no record of whether they were ever fulfilled.
Before you start
- You need permission to view sales reports.
- The report is always as at today — an order is either waiting now or it isn't.
Steps
- Open Reports → Open Orders Aging.
- Choose your Age bands. Days or weeks suit this report; the default is weekly up to 13 weeks. See Receivables and payables aging for how to set your own bands.
- Read the coloured counts above the grid: how many orders in each band, and how many of each type.
- The list is oldest first. Click a Reference to open the order where it can be dealt with.
- Group by type or customer when you want totals per band for each, rather than a list.
Tips
- Check it at the start and end of each day. The oldest band should be empty.
- A parked ticket that is days old was almost certainly abandoned — recall and void it so the stock and the till agree.
- An unpaid top-up link that is more than a day or two old usually needs a call: the customer may not have seen the message.
Common problems
An order I've already delivered is still listed. It hasn't been marked despatched or invoiced in the app. Open it from the reference and complete it; it drops off the report straight away.
"Nothing waiting — good." Exactly that. There are no open orders.
A sales order from years ago isn't here, but I know it was never done. Orders carried over from an earlier system carry no completion record, so the report can't tell. Raise new orders in the app and they'll be tracked.