The Group Statement puts every guest of a sponsor guest group on one statement. It's useful for a delegation, a wedding party or a company booking.
- Each guest's bill gets its own section, exactly as it appears on that guest's folio.
- Each section has a bill total.
- The end shows the total for the whole group, written in words: "This group owes ₦…".
Before you start
- You need the Reservation Reports right.
- The group must exist under Reservations → Sponsor Guest Groups, and its guests must be in it. A guest joins a group at check-in (sponsorship Employer or Existing guest, then pick the group) or on the guest's registration form.
- Every group belongs to a sponsor account, and its guests are billed to that sponsor.
Steps
- Open Reservations → Reservation Reports → Group Statement. You can also click Statement next to a group in Sponsor Guest Groups.
- Pick the Group. The list shows the sponsor, the group name and how many guests it has.
- Leave From empty to start at the group's first arrival, or pick a date. Set To; it opens on today.
- Read the group facts, the group totals and the sentence saying what the group owes.
- Scroll through the bills. Each starts with the guest's name, bill number and room, and shows that bill's charges, payments and balance.
- Click Print / PDF for the Group Statement on your letterhead, with Guest and Cashier signature lines. Click Excel or CSV to keep a copy.
Tips
- Tick Show tax and service charge separately to see each part of a room night on its own line.
- Tick Show zero lines to include lines with no amount, such as a complimentary night.
- For everything billed to the sponsor, including guests outside this group and invoices raised to the sponsor directly, use Sponsor Statement of Account instead.
Common problems
- "Check the group: …" message at the top → the group's details break a rule. For example, a guest has no sponsor, or is billed to a different sponsor from the group. Open that guest's registration and correct the sponsorship.
- A guest is missing → the guest isn't in the group. Open the guest's registration form and choose the group.
- "No guest is in this group yet" → nobody has been checked in under this group so far.
- I cannot see Group Statement → you need the Reservation Reports right.