Hotel front office

Group Statement

The Group Statement puts every guest of a sponsor guest group on one statement. It's useful for a delegation, a wedding party or a company booking.

  • Each guest's bill gets its own section, exactly as it appears on that guest's folio.
  • Each section has a bill total.
  • The end shows the total for the whole group, written in words: "This group owes ₦…".

Before you start

  • You need the Reservation Reports right.
  • The group must exist under Reservations → Sponsor Guest Groups, and its guests must be in it. A guest joins a group at check-in (sponsorship Employer or Existing guest, then pick the group) or on the guest's registration form.
  • Every group belongs to a sponsor account, and its guests are billed to that sponsor.

Steps

  1. Open Reservations → Reservation Reports → Group Statement. You can also click Statement next to a group in Sponsor Guest Groups.
  2. Pick the Group. The list shows the sponsor, the group name and how many guests it has.
  3. Leave From empty to start at the group's first arrival, or pick a date. Set To; it opens on today.
  4. Read the group facts, the group totals and the sentence saying what the group owes.
  5. Scroll through the bills. Each starts with the guest's name, bill number and room, and shows that bill's charges, payments and balance.
  6. Click Print / PDF for the Group Statement on your letterhead, with Guest and Cashier signature lines. Click Excel or CSV to keep a copy.

Tips

  • Tick Show tax and service charge separately to see each part of a room night on its own line.
  • Tick Show zero lines to include lines with no amount, such as a complimentary night.
  • For everything billed to the sponsor, including guests outside this group and invoices raised to the sponsor directly, use Sponsor Statement of Account instead.

Common problems

  • "Check the group: …" message at the top → the group's details break a rule. For example, a guest has no sponsor, or is billed to a different sponsor from the group. Open that guest's registration and correct the sponsorship.
  • A guest is missing → the guest isn't in the group. Open the guest's registration form and choose the group.
  • "No guest is in this group yet" → nobody has been checked in under this group so far.
  • I cannot see Group Statement → you need the Reservation Reports right.

See it working on your own business

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