Late Checkout Policy (per room type)

This page edits two fields across every active room type at once:

• Grace (min) — how long after a guest's scheduled checkout time the system waits before suggesting a late-checkout fee.
• Late Fee — the default amount the Bill & Check Out dialog proposes when the guest is past the grace window.

Setting these once means every late checkout from then on suggests the right amount without anyone having to remember the policy.

Where these values are used

At check-out (the checkout wizard or Bill & Check Out):

1. A guest who leaves after their due-out time, but before the next night is charged, has a late check-out.
2. If they left more than Grace (min) minutes after the due-out time, the room type's Late Fee is added to the folio.
3. The check-out screen shows the fee before you confirm. Bill & Check Out lets you lower it for a one-off waiver, never raise it above this amount.
4. A guest still there after the next night's charge time pays a full night instead (see Check-out & Billing Times).

To charge no late fee for a room type, set its Late Fee to 0. A Grace of 0 means the fee applies from the first minute past due-out.

Grace must fit inside the late check-out window

The hotel's late check-out window (Setup → Check-out & Billing Times) is how long a guest may stay past due-out before a full night is charged; the bracket's auto-bill time is check-out + window. A room type's Grace (min) must be shorter than that window: the fee runs from the grace until the window. A grace that reaches the window leaves no fee period, so saving it is refused with a message naming the room type and the window; widen the window first if you really want a longer grace.

Steps

1. Open Setup → Late Checkout Policy.
2. Edit the grid cells directly — click a cell, type a value, Tab to the next. The grid never auto-saves; you control when the change commits.
3. (Optional) Hit Apply to all to seed every row with the same grace + fee, then tweak the outliers (e.g. higher fee on suites).
4. Use Discard at any time to roll back to whatever was last saved on the server.
5. Save policy writes every changed row in a single API call.

Tips

• Common starting point: 30 minutes grace + a fee equal to 25% of a one-night rate. Smaller properties often use 60 minutes grace
  • a flat figure.
• VIP / loyalty rooms: give them longer grace and / or a lower fee. The page is a fast way to tier this consistently.
• The page caches for 60 seconds — if you've just edited a room type somewhere else, hit Discard to force a re-read.

Common problems

• The grace I set isn't kicking in → The grace is read at the moment Bill & Check Out is opened. If you changed it after the dialog was already showing, close + reopen the dialog.
• The fee shows 0 even though I set one → the guest left within the grace window, or before their due-out time.
• "Could not save policy" → A negative number snuck into one of the cells. The API rejects negative grace or fee values; clear the cell or set it to 0.
• The page didn't update after another operator changed a room type → 60-second cache window. Hit Discard to re-read from the server.