Other Links — billing checks and merged statement

The tools from the desktop's Reservation → Other Links menu. Open Reservations → Other Links and pick a tile.

• Duplicate Room Nights — finds a room billed more than once for the same night on the same folio.
• Room Change Billing Check — finds room changes where the old room and the new room together were billed more than 100% for the day of the move.
• Merged Guest Statement — puts several guests' bills on one statement for a sponsor or a group leader.

None of these change any data. The desktop correction tools deleted and rewrote billing records directly, which could leave the accounts out of step. Here the checks show you what is wrong, and you correct it on the folio, where the change posts to the accounts in the normal way.

Before you start

• The two checks need the Reservation Reports permission.
• The merged statement needs the Room Management permission, the same as printing a single folio.
• To correct a folio you need permission to change room billing.

Steps

Find and correct a room billed twice

1. Open Other Links → Duplicate Room Nights. It opens on the last 30 days.
2. Each row is one room, one night, on one folio, with the number of copies and the extra amount charged.
3. Click the row to open the folio.
4. Open Billings Review on the folio and set the extra copies to 0% billed, or remove the billed flag, then save.
5. Run the check again. The row is gone once the folio is correct.

Find and correct a room change billed twice

1. Open Other Links → Room Change Billing Check.
2. Each row shows the old room's %, the new room's %, and what the new room's % should be: 100 minus the old room's share, or 0 if the old room was complimentary.
3. Click the row, open Billings Review on the folio, and set the new room's % billed for that day to the Should be % figure.

Print several bills on one statement

1. Open Other Links → Merged Guest Statement.
2. Type the bill numbers shown on each guest's folio, separated by commas (up to 20), and choose Show statement.
3. Check the guests listed at the top, then Print or export.

Tips

• The amber note on Duplicate Room Nights counts closed room records marked as not billed. The automatic billing picks those up again on every run, which is how duplicates appear. If the number keeps growing, report it to support.
• The merged statement runs one balance across all the bills, oldest first, so the last line is what the whole group owes.

Common problems

• The check finds nothing but a guest says they were charged twice → widen the period. The check looks at the night billed, not the day it was noticed.
• A bill number is listed as not found on the merged statement → check the number on the guest's folio. The statement uses the bill number, not the invoice number.
• I want to move guests to a different sponsor → the desktop "Merge Some Guest Sponsor Accounts" tool is not on the web. It rewrote invoices, receipts and ledger entries without a safety net. Ask support if you need guests moved.