Shift Handover (arrivals + departures + in-house)

The Shift Handover page is the one-page briefing the outgoing shift hands to the incoming shift. It pulls three rosters together for any given day:

1. Arrivals — advance bookings due to check in today (not yet checked in).
2. Departures — in-house guests whose stay ends today.
3. In-house — every guest currently in the property, with running balance.

Print it at every shift change so the next clerk walks in knowing exactly who's expected, who's leaving, and which folios have an open balance.

Before you start

• The page reads today's date by default. To prepare tomorrow's briefing during the late shift, hit the day-forward arrow.
• Departures are derived from each folio's effective end time: MAX(TimeOut, ExtendStayTo). A stay that was extended past today will not appear in Departures — that's by design.
• Arrivals come from advance bookings, not walk-ins. A walk-in guest never appears here; they go directly into the in-house list once their folio is created.

How to use

Steps

1. Open Front Office → Shift Handover.
2. Confirm the date in the top strip (◀ Today ▶ or the date picker).
3. Review the four tiles at the top:
   • Arriving today — how many advance bookings are queued, plus the deposit money sitting on those bookings.
   • Departing today — how many in-house guests are due to leave.
   • In-house — total guests currently in the property.
   • Open balance — total positive balance across in-house folios (what's still owed across all open folios).
4. Walk down each section and resolve anything that needs attention from your shift before you leave the desk.
5. Hit Print for the paper copy the incoming clerk will read.

Tips

• Open on an arrival row jumps to the booking edit page so you can call ahead or chase a deposit.
• Folio on a departure or in-house row jumps straight to the guest's folio so you can settle a balance or do a walk-out check.
• The ⇢ ext badge on a departures row means the stay has been extended — confirm the new end time matches what the guest expects.
• Balance colours:
  • Red — guest still owes money.
  • Green — guest is in credit (deposit not yet drawn down).
  • Grey — folio is exactly balanced.

What "currently in-house" means

A folio is treated as in-house when the underlying transaction is still open — the operator hasn't closed it via Check Out. This is independent of room status — if a folio is open, the guest is considered in-house, even if a different room status flag is stale.

What the print copy gives you

The print stylesheet:

• Drops the toolbar (Refresh / Print / date strip / Open / Folio buttons).
• Adds a header line with the date and a "Printed at …" timestamp.
• Keeps the three tables and the section banners.
• Renders in landscape if your default print orientation is landscape; no special preset required.

Common problems

• "My walk-in guest isn't in Arrivals" → Walk-ins go straight into the in-house list; they were never an advance booking. Check the in-house section.
• "A guest who already left is still in the in-house list" → The folio wasn't checked out. Open the folio, finish payment, and run Check Out. The next refresh will move them off the list.
• "Departure due-time looks wrong" → The displayed time is the folio's effective end time (TimeOut or ExtendStayTo if later). If it's wrong, the underlying folio's stay end-time is wrong — fix it on the folio, not here.
• "Balance shows 0 for a guest I'm pretty sure owes money" → Some charges (room nights, taxes) post nightly at the night audit. If the audit hasn't run yet today, today's charges may not be in the balance.