You don't have the … permission" — what it means and how to fix it

Every screen and action in BusinessSensor is protected by a permission. Permissions are given to a user group (for example Cashier or Store Manager), and every user in that group gets them.

When you try something your group isn't allowed to do, a red message appears at the top of the screen naming the exact permission that's missing, for example:

You don't have the "Products & Services Master" permission needed for this. Ask your administrator to add it to your user group.

Nothing is saved or changed when this happens. It is safe to carry on with other work.

Before you start

If you saw the message: note the permission name in quotes, and what you were doing when it appeared (for example, "tapping an item on the till"). Pass both to your administrator.
If you are the administrator: you need the User Management permission to open Setup → Security Groups.

Steps (administrator)

Go to Setup → Security Groups and open the user group the person belongs to.
Find the permission named in the message. The names match what the Roles screen shows.
Tick it and save.
Ask the user to sign out and back in so the change takes effect.

The three kinds of message

"You don't have the X permission" — that one permission is missing.
"This needs one of these permissions: X or Y" — either one is enough. Grant whichever suits the person's job. For example, the Manager's Daily Report opens for Night Audit or Financial Statements.
"This needs these permissions: X and Y" — all of them are needed.

Tips

Grant the smallest permission that does the job. If a cashier only needs to sell, don't give them the whole back office. Check what else a permission opens before you tick it.
Change the group, not the person. If one cashier needs something, every cashier in that group usually does too. If only one person should have it, create a separate group for them.
Some screens hide buttons you can't use. In that case you won't see this message at all, because the button simply isn't there. The message is for actions that were reachable anyway.

Common problems

I granted the permission but the message still appears. The user must sign out and sign back in. Permissions are also refreshed every few minutes.
The message says "This till sells from …" or mentions a department. That isn't a permission; it's department access. See Department access — limit a group to its own store or van.
The message mentions upgrading or a locked feature. That feature isn't included in your subscription. Only an administrator sees the upgrade link.
The message shows a code like SOME_CODE instead of a friendly name. The permission is new and has no display name yet. Grant the permission with that code; it's the same thing.