Signing in & staying signed in

How to sign in to your workspace, how long you stay signed in, and what to do when BusinessSensor asks you to sign in again.

Before you start

You need your workspace (the part before .bsensor.app in your web address), your username, and your password.
If you opened BusinessSensor from your workspace link, the workspace is already filled in for you — you'll just see your workspace name above the username box.

You'll land on your home screen and can start working.

You don't need to sign in every time you use BusinessSensor:

While you're actively working, your session renews itself in the background. You won't be interrupted mid-task to sign in again.
If you close the tab and come back later the same day, you'll usually still be signed in.
For security, two limits apply:
- About 8 hours of no activity ends your session — handy so a till left unattended overnight isn't open the next morning.
- Every couple of weeks you'll be asked to sign in again, even if you've been active. This is normal.

When your session does end, BusinessSensor remembers the page you were on. After you sign back in, it takes you straight back to that page.

Select the Sign out button (the door icon, top-right, or at the bottom of the menu) when you're done — especially on a shared computer or till.
Signing out ends the session on this device immediately.

On a shared till, always Sign out at the end of your shift rather than just closing the browser.
Using the wrong workspace? On the sign-in screen, select Switch (or Wrong workspace?) to choose a different one.
Forgot your password? Ask an administrator at your business to reset it — there is no self-service reset in this version.

"I came back after lunch and it sent me to the sign-in screen." Your session timed out after a long idle period. Sign in again — you'll be returned to where you were.
"It signed me out while I was still working." This is rare. It can happen if an administrator reset your account, your password was changed, or you signed in somewhere else. Just sign in again.
"Invalid credentials." Check the workspace name, username, and password. Passwords are case-sensitive. If it still fails, ask an administrator to confirm your account and reset your password.
"Unknown tenant / workspace." The workspace name is wrong or your account hasn't been set up yet. Double-check the address and contact your administrator.
The page looks frozen after returning to the tab. Give it a moment — when a session has expired, BusinessSensor moves you to the sign-in screen on its own.