Room prices in your guest's own currency

Your room booking pages show prices in the guest's own currency, automatically. A guest browsing from London sees pounds, one from Accra sees cedis, and one in Lagos sees naira. The currency button at the top right (a flag and a currency code, e.g. 🇬🇧 GBP £) lets any guest choose another.

Guests always pay in your currency. Converted prices are for guidance only. Wherever money is taken, the page shows your amount first, for example Pay now ₦30,000 (≈ $22.56), and the Pay button shows your currency.

There is nothing to switch on. It works on /rooms, each room's page, and the basket.

Before you start

• Check your own currency is set in Setup → Preferences → Base currency. Everything converts from it, and guests are charged in it.

How it works

1. When a guest opens your booking page, the system works out which country they are browsing from and shows prices in that country's currency.
2. If it can't tell, prices show in your currency, exactly as before.
3. The guest can pick another currency from the currency button at the top right. Their choice is remembered on that device, and Use my location at the top of the list goes back to automatic.
4. When prices are converted, a line under them reads: "Prices in USD are approximate, at today's exchange rate. You'll pay in NGN."
5. At Pay now and on the Pay button, the amount is always in your currency.

Tips

• Exchange rates update once a day from a market rate service. Your bank or the guest's card company may use a slightly different rate, which is why converted prices are marked approximate.
• Your accounts, invoices and receipts are unaffected. Everything is recorded in your currency. Conversion only changes what the guest sees while browsing.
• The booking confirmation shows your currency. It's a receipt, so it shows what was actually paid.
• Guests on a VPN may see the currency of wherever their VPN says they are. They can switch with the currency button.

Common problems

• A guest says prices are in the wrong currency → They can change it with the currency button at the top of the page. The choice sticks on their device; Use my location undoes it.
• There's no currency button → Exchange rates couldn't be loaded, or your base currency isn't set. Prices then show in your currency only. Check Setup → Preferences → Base currency.
• A guest was charged a different amount from the converted price → They were charged the amount in your currency shown on the Pay button. The converted figure is a guide at the day's market rate. Their bank applies its own rate and fees.
• "Rough estimates" instead of "approximate, at today's exchange rate" → The daily rate update couldn't be reached and built-in rates are being used for now. Tell your administrator if it lasts more than a day.