Your online booking pages can show room prices in one of two ways:
- Including taxes (the default): "From ₦16,875 per night · taxes included". The price a guest sees first is the price they pay.
- Before taxes: "From ₦15,000 per night + taxes & charges". The room price comes first, and the tax and service charge are added as their own lines before payment.
Guests pay exactly the same either way. This only changes how prices are shown. In both modes the room page, basket, booking receipt and confirmation email list the tax and service charge separately, so nothing is hidden.
Before you start
- Taxes come from each room type's tax settings: its main tax, other tax and service charge. These are the same settings check-in uses to bill the room, so the online price always matches what the folio will charge.
- If a room type has no taxes set, its prices are the same in both modes, and no tax lines appear for it.
Steps
- Go to Setup → Storefront and scroll to Room prices.
- Choose Including taxes or Before taxes. Each option shows an example of how a price will look.
- Press Save room prices.
- Open your booking page (/rooms) to check. Guests see the change the next time they load the page.
What guests see
| Where | Including taxes | Before taxes |
|---|---|---|
| Room list ("From …") | All-in price, taxes included | Room price, + taxes & charges |
| Room page, each rate | All-in total, incl. taxes & service charge | Room total, + ₦X taxes & service charge |
| Booking breakdown | Room, Tax, Service charge, Total | Same |
| Basket | Total, then Includes tax / Includes service charge | Rooms, Tax, Service charge, Total |
| Receipt and confirmation email | Stay total, then Includes tax / Includes service charge | Rooms, Tax, Service charge, Stay total |
| Pay button | The full amount being charged | Same |
Tips
- Including taxes is recommended. Guests compare the first price they see with the amount they are asked to pay. When the two match, fewer guests abandon the booking at the payment step.
- The deposit includes tax. A deposit percentage is taken from the full stay, tax and service charge included, in both modes.
- Changing the setting doesn't change any booking. Existing bookings keep their amounts; only the way prices are shown changes.
Common problems
- The room list shows a different price from the room page → Refresh the page. Both now use the same figure for the same setting. The list shows the cheapest rate for one night and one guest; the room page shows your dates and party.
- No tax shows on a room I charge tax for → Open that room type and check its tax and service-charge settings. The booking page uses exactly what is set there.
- A guest asks why they paid more than the room price → With Before taxes the room price excludes tax and service charge; their receipt lists both. Consider switching to Including taxes.