When a manufacturer recalls a batch (or you find a bad/expired lot), this screen traces where that lot went — every patient it was dispensed to, plus any transfers or adjustments — so you can contact the people who received it.
It's a read-only trace built from the pharmacy's real stock movements; nothing is changed here.
Steps
- Open Pharmacy → Batch Recall.
- Type the drug name or batch/lot code in the search box and pick the lot from the list (each shows the drug, lot code, and expiry).
- The trace appears: every outbound movement of that lot, newest first — Dispensed rows (highlighted) show the patient, prescriber, the invoice it was sold on, and who dispensed it; other rows show transfers, consumption, or returns.
- Use the patient list to make your recall contacts. The header shows how many patient dispenses there were and the total quantity dispensed.
Tips
- Search needs at least two characters. If a drug has several lots, each is listed separately — recall the specific lot code from the manufacturer's notice.
- Only outbound movements are shown (where the stock left to). Receipts (purchases in) aren't a recall concern and are omitted.
Common problems
- The lot isn't found — check the exact batch/lot code, or search by the drug name and scan the list. Only lots that exist in stock records appear.
- "No outbound movements" — the lot was received but never dispensed, transferred, or consumed. Nothing left the pharmacy, so there's nobody to contact — just quarantine or destroy the stock (record a stock adjustment).
- A dispense has no patient name — the sale was a walk-in without a customer on the invoice. Use the invoice number to look it up.
- I can't open this screen — it needs the Medical Resources permission.