Get an advisory warning when a prescription contains drugs that interact, or a drug the patient is allergic to. The warnings help the pharmacist — they never block dispensing.
Set up drug interactions
- Open Pharmacy → Drug Interactions → New interaction.
- Pick Drug A and Drug B (two different catalogue drugs).
- Choose a severity — Minor / Moderate / Severe / Contraindicated — and add a short description and, optionally, a management note (what to do).
- Save. Interactions are two-way, so you only enter each pair once.
Draft interactions with AI (optional)
If your administrator has enabled AI, two shortcuts help you build the list faster. Both only ever suggest — nothing is saved until you accept it.
- Suggest severity & notes — in the New interaction dialog, once you've picked Drug A and Drug B, click ✨ Suggest severity & notes. The AI fills in a severity, description and management note for you to review and edit before you Save. If it finds no well-established interaction, it says so.
- Scan formulary — the ✨ Scan formulary button (top right) asks the AI to find interacting pairs among the drugs you stock. It opens a review list matched back to your inventory; rows it can't match to two of your items are greyed out. Tick the pairs you accept and click Add selected.
AI suggestions are a drafting aid, not a clinical authority — always check them against your formulary reference. They remain advisory and never block a sale.
How allergy checks work
- The patient's allergies (recorded on the customer/patient record, comma- or line-separated) are matched against each prescribed drug's name and generic name.
- If a drug matches an allergy term, a warning appears.
Where warnings show
- On a prescription, a yellow Safety warnings panel appears above the drugs as soon as two or more interacting drugs — or a drug matching the patient's allergies — are on it.
- Warnings are advisory. The pharmacist reviews them and decides; nothing is blocked.
Tips
- Record patient allergies clearly (one per line or comma-separated) so the match is reliable — use the generic name where you can.
- Keep the interaction list focused on the pairs that matter for your formulary; it's a curated list, not an exhaustive database.
Common problems
- No warning for a known interaction. → Add the pair under Drug Interactions (both drugs must be catalogue items on the prescription).
- An allergy isn't caught. → Check the drug's generic name is set (Pharmacy tab) and the allergy is spelled the same way on the patient record.
- Too many allergy warnings. → Very short allergy terms are ignored; make the recorded terms specific (e.g. Penicillin, not pen).