Not every drawer movement is a sale. You'll sometimes add cash, take cash out for an expense, or just open the drawer for change. These actions keep your Z-report honest at the end of the shift.
Open the drawer menu
On the POS screen, open the drawer / more actions menu. From there you can record a Paid In, a Paid Out, a No Sale, or reprint the last receipt.
Paid In
Use when cash is added to the drawer that isn't a sale (e.g. a float top-up).
- Choose Paid In.
- Enter the amount and a short reason.
- Confirm. The amount is added to the expected cash for your shift.
Paid Out
Use when cash leaves the drawer that isn't a refund (e.g. paying a delivery driver, buying milk for the shop).
- Choose Paid Out.
- Enter the amount and a reason.
- Confirm. The amount is subtracted from the expected cash for your shift.
No Sale (just open the drawer)
Use to pop the drawer open without a transaction — for example, to give change.
- Choose No Sale.
- Enter a reason and confirm. The drawer opens. Nothing is added to or removed from your totals, but the event is logged with your name.
Reprint the last receipt
Customer dropped their receipt? Choose Reprint last receipt to print another copy of the most recent sale.
Tips
- Always add a clear reason to Paid In / Paid Out — it's what your manager reads when reconciling the day.
- Paid In and Paid Out are reflected in the shift Z-report's expected-cash line, so the drawer balances at cash-up.
Common problems
- Drawer doesn't physically open → the drawer must be plugged into this till's receipt printer and set up; see Connect a cash drawer & receipt printer. An alert tells you when the printer could not be reached. Open the drawer with the key meanwhile; the No Sale is still logged.
- Z-report doesn't balance → check for a Paid In/Out you forgot to record, or recount the drawer.