A customer-facing display is a second screen that faces the shopper. As you ring up items, they see the cart, the running total, and what they need to pay — which builds trust and cuts disputes.
What you need
- A second screen on the same counter (a monitor, tablet, or a window/tab on a second display).
Open the display
- On the second screen, open the customer display page
(
/pos/customer-display). - Position it so it faces the customer.
- Start selling on your till — the display updates live with each item and the total.
Same counter vs. across the network
- Same device / same counter: the display syncs instantly with no setup — the two screens talk to each other directly in the browser.
- A display on a different device (e.g. a tablet across the counter): it syncs over the network to your till, so a phone or tablet can act as the customer screen.
Manager view: the display monitor
Managers can open POS Display Monitor to see every active customer display in real time — handy for a multi-till shop floor.
Tips
- Keep the customer display on a screen with no keyboard access so shoppers can't navigate away.
- A second tab on a dual-monitor PC works perfectly as a quick customer display.
Common problems
- Display isn't updating → make sure it's open on the same counter/till you're selling on. For a separate device, both must be online.
- It shows an old sale → refresh the customer-display page; it re-syncs to the current cart.