When a customer steps away to grab one more item, you don't have to lose their cart or make the next person wait. Hold the current sale, serve someone else, then recall it to finish.
Hold the current sale
- With items in the cart, press Hold (or press F3).
- Optionally give it a label (e.g. the customer's name) so it's easy to find.
- The cart clears and the held ticket is parked safely. You can now ring up the next customer.
Recall a held sale
- Press Recall (or press F4).
- Pick the ticket from the list of held sales.
- The cart fills back in exactly as it was. Continue adding items or take payment.
Good to know
- Held tickets are yours — each cashier sees only their own held sales, so tickets don't get mixed up between tills.
- Holding does not record a sale or touch stock. Nothing is posted until you take payment.
- A held ticket stays parked until you recall and either complete or clear it.
Tips
- Use clear labels ("Blue shirt lady", "Table 4") so you can recall the right one at a glance during a rush.
- Hold is perfect for phone interruptions, price checks, or a forgotten wallet.
Common problems
- I can't see a ticket I held → held tickets are per-cashier. If a colleague held it on another till, they need to recall it.
- F3/F4 don't respond → click once on the POS screen so it has focus, then try again, or use the on-screen Hold/Recall buttons.