Some actions at the till — like changing a line's price — need a manager's approval. When that happens, the till asks for a manager PIN, and the change is written to an audit trail so there's always a record of who approved what.
When an override is needed
If a cashier tries to do something the shop restricts (for example, change a selling price on a cart line), the till pauses and shows a manager authorization prompt.
Approving an override (manager)
- When the prompt appears, the manager enters their PIN / sign-in.
- The authorizer must be in the Administrator group — ordinary cashier accounts can't approve overrides.
- Once approved, the change is applied and the sale continues.
The audit trail
Every override is logged with:
- What changed (e.g. price from X to Y on a line).
- Who approved it (the authorizing manager).
- When it happened, and on which sale.
Managers can review these under Reports → Invoice Audit.
Tips
- Keep manager PINs private — an override is only as trustworthy as the PIN that approved it.
- Use the audit trail during cash-up or spot checks to understand any unusual discounts.
Common problems
- "Not authorized" after entering a PIN → the account used isn't in the Administrator group. Only administrators can approve overrides.
- I don't want cashiers changing prices at all → restrict price editing in your POS setup so the override prompt is the only way through.