The QR Orders screen is your live board for every order that comes in from a table or room QR code. From here your team can move a ticket through the kitchen, take payment, and split a table's bill — on a phone, tablet, or desktop.
Open it from Sales → QR Orders. New orders appear on their own (the screen refreshes every few seconds).
The board
- Grid shows every order as a card, filtered by the tabs (New, Acknowledged, Done/Posted, Cancelled). Search by table, room, or customer.
- Board (desktop) is a drag-across kanban — drag a card between columns to acknowledge, mark done, or reject.
- On a phone the screen automatically uses the card grid, and the order detail opens as a full-screen sheet — everything is thumb-friendly.
Tap any card to open its detail, where the kitchen, payment and split actions live.
Kitchen prep
Each order can move through the kitchen: Start preparing → Mark ready → Mark served. Use the amber button on the card or in the detail sheet.
- Whoever first taps a ticket claims it — no shift sign-in needed; the system just records who took it.
- The guest sees this live. Start preparing shows them "Being prepared"; Mark ready shows "Ready". So updating prep isn't just for the kitchen — it keeps the guest informed on their phone.
Collect payment
Open an order and use Collect payment:
- Cash or Transfer — records that you took the money at the counter.
- Online — shows a QR code (and a link) the guest scans to pay on their phone; tap I've received it to confirm once they've paid.
Orders paid online already show a green Paid badge with the reference, method, and time, so you can reconcile them.
Room orders show Charge to room instead — this posts the order onto the guest's room bill (folio), settled at checkout.
Split a table's bill
When several people share a table, each may want to pay for what they had. Open any order on that table and tap Split table bill:
- The screen gathers every open order on that table into one list on the left, grouped by the person who ordered.
- Tap items (or Add all for a person) to move them into This bill on the right. Tap an item on the right to send it back.
- Tap Charge this bill — the normal checkout opens, so you can take payment (cash, card, transfer, or split across methods) and print that person's receipt.
- The paid items drop off the list. Repeat for the next person until nothing is left. When the last item is billed, the table closes by itself.
Each charged bill is saved against the table straight away, so you can close the split screen and come back later, or carry on from another device: the screen always shows what is still to pay. If some guests already paid online, tap Finish & close table at the end. Their orders get their own invoices then.
Each split is its own invoice with its own receipt — cleaner than one bill with mixed payments.
Each bill is taxed the same way as a sale at the till, using each item's tax setup, so the amount on Charge this bill already includes tax. Meal deals and build-your-own items keep the choices the guest made, and those ingredients are taken out of stock when the bill is charged.
Tips
- You don't have to split — for a single payer, just Collect payment or add the order to the POS cart and charge as usual.
- You can split a line. "3× Beer" can go 2 on one bill and 1 on another — tap ＋ once per unit. A single dish two people shared can go on either bill.
- The Finish & close table button only lights up once every item has been put on a bill and charged — so nothing is missed. You only need it when some orders were paid online; otherwise the table has already closed itself.
Common problems
- "No open, unpaid orders on this table to split" → everything on that table is already paid or cleared. Nothing to split.
- The online payment QR doesn't confirm → the guest may not have finished paying. Tap I've received it again after they complete it, or take cash.
- I can't finish the split → some items are still on the left, unassigned. Move them onto a bill and charge it first.
- "Some of these items were already billed on another bill" → someone charged them from another screen at the same moment. Close the split screen and open it again; it shows what is really left. Nothing was charged twice.
- "Order(s) paid online could not be invoiced" when closing → accept those orders from QR Orders first (that creates their invoices), then close the table.
- "Charge this bill" stays greyed out → the items' tax details are still loading. If a red "Couldn't load the items' taxes" note appears, tap Retry; the bill can't be charged without its tax.
- I don't see QR Orders → you need the Sales Transactions permission.