After a sale you can give the customer a paper receipt, email them one, or let them scan a QR code to pull up a digital copy on their phone.
Printed receipts
- If your till is set to print on every transaction, a receipt prints automatically when you complete a sale.
- To print more than one copy each time, set the number of copies in Setup → POS.
- To reprint the most recent sale, use Reprint last receipt from the drawer menu (see Cash drawer operations).
Email receipts
- At (or just after) checkout, choose Email receipt.
- Enter the customer's email address.
- They receive a PDF copy of the receipt.
Email receipts need your shop's email (SMTP) to be configured. If the option is unavailable, ask an administrator to set up email sending.
QR digital receipts
Every receipt can carry a QR code. The customer scans it with their phone camera and instantly sees a digital copy of their receipt — no app needed, no paper required.
- This is great for customers who don't want paper and for keeping a backup they can find later.
- The link is private to that one sale.
Receipts for HMO co-pay sales (pharmacy)
When part of a sale is billed to an HMO and the patient pays only the co-pay, the receipt spells out the split so the numbers add up:
- TOTAL — the full price of the items.
- HMO covers (insurer name) — the amount billed to the insurer (a minus line).
- Balance (patient) — what the patient actually owes (TOTAL minus the HMO amount).
- Paid — what the patient tendered, which matches the patient balance.
So a ₦52,136 sale with ₦40,000 covered by the HMO shows Balance (patient) ₦12,136 and Paid ₦12,136 — no unexplained gap. (If a sale has no HMO, these lines don't appear and the receipt looks exactly as before.)
Choosing a receipt layout
Your shop can pick a receipt format (for example, an 80mm thermal layout for a till printer, or an A4/A5 layout). Set the print format in Setup → POS.
Tips
- Offer the QR or email receipt to cut paper use and speed up the queue.
- Thermal (80mm) is the usual choice for a counter receipt printer.
Common problems
- Nothing prints → check the printer is connected and selected; see Connect a cash drawer & receipt printer.
- Email option missing → SMTP isn't configured for your shop; an administrator needs to set it up.
- Receipt is the wrong size → change the print format in Setup → POS to match your printer/paper.