Table service — send orders to a table, bill it later

In a restaurant or bar, guests order in rounds and pay at the end. Table service lets you ring up a round, send it to the guests' table, and keep the table open until they're ready to pay. When they are, you settle the table and split the bill between them if they want to pay separately.

Rounds you send from the till and orders guests place themselves by scanning the table's QR code all land on the same table bill.

Before you start

• An administrator must switch on Table service for your till in Setup → POS. While it's on, you also choose whether a kitchen ticket prints every time a round is sent.
• Your tables must be set up in Setup → Tables, in your till's department.
• For kitchen tickets on a receipt printer, pair the printer once from the till's hardware menu. Without one, the ticket opens in the print dialog instead.

Send a round to a table

1. Ring up the items as usual.
2. Press To table at the top of the ticket (or F6).
3. Tap the table. Tables that already have orders show their running total.
4. The round is saved to the table, the kitchen ticket prints, and the ticket clears so you can serve the next guest. Nothing is charged yet.

Add another round

1. Tap Tables in the top bar.
2. On the table, tap Add round. The ticket header now says Round for Table 5 and the Pay button says Send to Table 5.
3. Ring up the round and press Send to Table 5.

To stop adding to that table, tap the × next to its name in the ticket header.

Settle the table (and split the bill)

1. Tap Tables, then Settle on the table.
2. The split screen shows everything still to pay, from every round and every QR order on the table, grouped by guest.
3. Move items onto a bill and tap Charge this bill. Repeat for each guest, or put everything on one bill for a single payer.
4. When the last item is billed, the table closes by itself.

You can close the split screen part-way and come back later; it always shows what's still to pay.

Remove an item from a table

Guest changed their mind, or something was rung up by mistake?

1. Open the table's split screen (Tables → Settle).
2. Tap the bin icon next to the item.
3. Enter how many to remove and a reason. If you're not an administrator, a manager types their username and password to approve it.

Only items not yet billed can be removed. Every removal is recorded in the audit trail with who did it, who approved it and why.

Tips

• Open tables reserve their stock. What's on an open table can't be sold to anyone else, so the tiles show only what's left. Settle tables promptly.
• Table colours: blue = open, amber = open for more than 3 hours, red = more than 12 hours. Check the red ones — they may have been forgotten.
• A QR badge on a table means guests ordered from their phones too; their orders are already on the bill.
• A price change you approve on the till is kept on the round and shows on the invoice when the table is billed.
• Sales are recorded when a table is billed, not when a round is sent. An open table doesn't appear in sales figures until it's settled. Open tables are listed separately on the Z-report, in the night audit (a warning — you can still close the day) and on the Manager's Daily Report.

Common problems

• No "To table" or "Tables" button → table service is off for this till. An administrator turns it on in Setup → POS → Table service.
• "Not enough left (other open tables have the rest)" → the remaining stock is reserved by other open tables. Settle or adjust those tables, or sell what's available.
• "This ticket contains a customer QR order" → you pulled a QR order into the ticket; it's already on its table. Charge it here, or clear the ticket and settle the table instead.
• The table I want isn't in the list → it may belong to another department, or be switched off. Check Setup → Tables.
• No kitchen ticket came out → check the printer is paired and switched on. If no printer is paired, the ticket appears in the print dialog — choose your kitchen printer there. Make sure Print kitchen ticket on send is on in Setup → POS.
• "A manager must approve this" when removing an item → ask an administrator to enter their username and password in the box shown.

When the kitchen ticket can't print by itself

To Table prints the kitchen ticket through a printer routed to this till in Setup → Printers (a Bridge printer), or a USB receipt printer connected to this computer. When neither is set up, the order still goes to the table and a preview of the ticket opens, saying what is missing. Click Print here to print it from the browser, or Close. Set up a printer so tickets print on their own.