Print to a printer, and the print queue

Any receipt, folio, statement, invoice or label you can preview can go straight to one of your printers with Print to…, without the browser's print dialog. The Print queue lists everything sent to a printer, so you can retry a job that failed or reprint one that got lost.

Before you start

• Your printers must be set up in Setup → Printers, and a PC at the property must be running Business Sensor Bridge.

Steps

Print a document on a printer

1. Open the document's preview — Print on a folio, invoice or receipt.
2. At the top right choose the arrow next to Print to….
3. Pick a printer. Printers that suit the paper are listed first; a grey one can't be reached right now.
4. To make it this computer's default for this kind of document, tick Remember before you pick. Next time, the main Print to … button prints there straight away.

When this computer has a default receipt printer, sales receipts print on it automatically, with no preview.

Fix a ticket or receipt that didn't print

1. A red alert appears when a job fails, with Retry and, where possible, Print here instead. On the till, failed jobs from the last hour stay in a red banner until they are retried or dismissed.
2. Choose Retry once the printer is back, or open the Print queue.
3. In the Print queue, choose Reprint to print any job again. Pick another printer in the box next to it to print it somewhere else — for example, the bar printer when the kitchen printer is jammed.

Tips

• Defaults belong to the computer, not the person: the bar till can default to the bar printer while the front desk defaults to the office printer.
• Forget the default in the Print to… menu brings the menu back.
• Preview and print in this browser is always there as a fallback.

Common problems

• No Print to… button → no printers are set up yet. Ask the manager to add them in Setup → Printers.
• "Printed on backup … instead" → the chosen printer couldn't be reached, so its backup printed the job. Check the first printer's power and cable.
• A reprint of a kitchen ticket is refused on the office printer → kitchen tickets are made for receipt printers. Choose a receipt, kitchen or bar printer.