Charge to a guest's room
Room service from the till: send a hotel guest's order to their room, mark it served, and charge it to their room bill.· 1 min 9 s
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Start free trialFrom the guide: Room service — send an order to a guest's room, serve it, charge the folio
A guest in their room orders food or drinks. You ring the items up on the till and send them to the room. The kitchen gets its ticket, the order sits on Unserved rooms until somebody delivers it, and the charge goes onto the guest's room bill (the folio) for them to settle at checkout.
Nothing is sold at the moment you send. The sale is recorded when the order is charged to the room. That is the same rule as table service, and it means a tray that never goes up can simply be cancelled.
This is the web version of the desktop Post To Room and Un-served Rooms.
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