At the till choose Refund last sale (or find the receipt), pick the lines and quantities coming back, choose where the money goes, and confirm. Stock and the books correct themselves.
Steps
- On the POS screen, open the menu and choose Refund last sale — or look up the original sale.
- Choose which lines and quantities to return: all of it or part.
- Choose where the money goes — back to the card, or cash from the till — and confirm.
Good to know
- You need the Returns permission; without it the Refund button is not there.
- A card payment can go back to the original card; if the provider refuses, nothing is recorded and you can refund in cash.
The full guide
Refunds & returnsWhen a customer brings something back, you process a return so the money goes back and your stock and books correct themselves. The quickest path when a customer changes their mind right after buying: