Almost always it is the cashier’s security group or the till’s department. A group must have at least one item category ticked — with none, its users see no items at the till or on invoices. And if the till sells from a department that holds no stock, no products show.
Steps
- Go to Setup → Security Groups, open the cashier’s group and the Item Categories tab. Tick the categories they sell, then Save.
- Check Setup → POS: the Selling department and Supplying-from department should be the store that holds the stock.
- If the group has a Departments tab ticked, make sure the till’s department is one of them.
- Ask the cashier to sign out and back in — access is read when they sign in.
Good to know
- The go-live check lists “roles that can see no items” for you.
- The till’s “In stock only” filter hides stock items with nothing on hand; turn it off to show everything.
- Items without a category cannot be picked on a sale at all — give them one.
The full guide
Set up a security groupA security group is a set of permissions for one kind of job: cashiers, front desk, accounts, managers. Every user belongs to one group, and the group decides which screens they can open, which…