Type a question in your own words and BusinessSensor answers it from its guides, with links to the guide, the screen and the training video. If the guides don't cover it, you can send the question to our support team in one click. You can also tell us what you think with Send feedback.
Before you start
- Nothing to set up. The question box is in the Help panel (the ? at the top of every screen) and at the top of the Help Center.
- Answers only use the guides you are allowed to see. If a feature is not part of your role, its guide is not used to answer you.
Steps
Ask a question
- Press ? at the top of the screen (or open Help Center).
- In Ask a question, type what you want to do, for example How do I refund a sale?
- Press Ask.
- Read the short answer. Under it, From these guides lists the guides it came from:
- Read the guide opens the full step-by-step guide.
- Open the screen takes you to the screen the guide is about.
- Watch plays the training video, when there is one.
- Tell us whether it helped with the thumbs up or thumbs down. After a thumbs down you can say what was wrong or missing.
Send a question to support
- If the answer didn't help, or no guide matched, press Send to support (or Not answered? Send to support).
- Add anything that helps, for example the exact message you saw. This is optional.
- Press Send to support. You get a reference number such as HQ-123.
- Our support team replies to the email address on your user account. Your question arrives with the screen you were on, your company name and your user name, so you don't have to explain where you were.
Send feedback
- At the bottom of the Help panel, or at the top right of the Help Center, press Send feedback.
- Pick thumbs up or thumbs down, write a few words, or both.
- Press Send feedback.
Tips
- Ask about one thing at a time, in a short sentence: How do I add a new user? works better than a long story.
- Use the words you see on the screen ("invoice", "receipt", "till") when you can.
- When you are on a screen and ask about it, guides for that screen are preferred.
- A thumbs down with a few words is the fastest way to get a guide improved.
Common problems
- "These guides look closest to your question" but no written answer → the guides didn't answer it clearly enough to write one. Open the closest guide, or send the question to support.
- "Written answers aren't available" → the answering service is not available on this server or is busy. The closest guides are still shown; try again later or send the question to support.
- "You've asked a lot of questions in a short time" → wait a minute and ask again. There is a limit per person to keep the service fast for everyone.
- "Saved. We couldn't email the support team just now" → your question is kept and the support team will still see it. You don't need to send it again.
- Support can't reply to me → replies go to the email address on your user. Ask your administrator to add it in Setup → Users, or write your email address in the details box.
- Is my business data sent? No. Only your question and the guide text go to the answering service. Your customers, items, amounts and other records are never sent.