Short videos, about two minutes each, show you how a feature works on the real screens, with a narrator explaining each step and captions on screen. They sit next to the written guides, so you can watch first and read the details later.
Before you start
- You see the videos for the features you are allowed to use. If a colleague sees a video you don't, your user does not have that feature's right.
- Videos play over the internet. A slow connection is fine: the video starts quickly and fills in as it plays.
- Turn on your speakers or headphones for the narration. The captions are always on, so you can also watch without sound.
Steps
Watch the videos for the screen you are on
- Press the ? button (top bar, or the round button at the bottom right).
- Under Watch, press a video.
- The video opens and starts playing. Use the bar at the bottom to pause, go back or jump ahead.
Browse every video
- Open Help Center (from the ? panel, or Home → Help Center).
- With no guide selected, the page shows Training videos, grouped by area (for example Repairs).
- Type in the search box to find a video by its name.
Watch the videos for a guide
- In the Help Center, open a guide from the list on the left.
- If it has videos, they show under Watch first, above the guide.
While a video plays
- 1× / 1.25× / 1.5× at the top changes the speed. 1.25× is a good choice once you know the screens.
- Read the guide opens the written guide the video belongs to, with every detail and the answers to common problems.
- Press ✕ or Esc to close the video.
Tips
- New staff: start with the "at a glance" video of each area you work in. It shows the whole journey in a couple of minutes.
- The video is a quick start, and the written guide has every detail. If a step in the video doesn't match what you see, the guide is the up-to-date reference.
- The names in the videos (customers, items, staff) are examples from a training company, not your own records.
Common problems
There is no "Watch" section in the ? panel. No video has been made for this screen yet, or you don't have the right to use the feature it teaches. The written guides under On this page still apply.
"The video could not be played." Check your internet connection, close the video and open it again. If you left the page open for many hours, refresh the page first. The video links expire after a few hours for security.
The video plays but there is no sound. Check the volume on the video's bar and on your computer. The captions show everything the narrator says.
The video is slow to start or keeps pausing. Your connection is slow. Pause it for a few seconds to let it load ahead, then play.