Forgot your password (cloud)

If you use BusinessSensor in the cloud and have forgotten your password, you can choose a new one yourself. We email you a link; it works once, for one hour.

On your own server (on-premises) this page does not apply: see Forgot the administrator password (on-premises server).

Before you start

• Your user account must have an email address. The workspace owner always has one. Staff accounts have one only if an administrator entered it in Setup → Users.
• You need access to that email inbox.

Steps

1. On the sign-in page, click Forgot your password? (under the Sign in button).
2. If asked, enter your workspace name (the first part of your workspace address).
3. Enter the email address on your user account and click Email me a link.
4. Open the email Reset your password for … and click Choose a new password.
5. Type your new password twice and click Change password and sign in. You are signed in straight away, and from now on you sign in with the new password.

Tips

• The page always says the same thing, whether or not the address has an account. That is on purpose: it stops strangers finding out who works for you.
• Only the newest link works. If you asked twice, use the latest email.
• Administrators can also set a new password for any user straight away in Setup → Users → Reset password…, without email.

Common problems

• No email arrives → check your spam folder and wait a few minutes. Only one email per address is sent every two minutes. If your account has no email address, ask an administrator to reset your password in Setup → Users.
• "This link is invalid, already used or has expired" → the link is older than one hour, was already used, or a newer one was sent. Ask for a new one.
• The link opens but the workspace is wrong → you have accounts in more than one workspace; open the link from the email for the workspace you want.
• Two staff accounts use the same email address → a reset link cannot be sent, because it could change the wrong person's password. Ask an administrator to give each person their own email address, or to reset the password in Setup → Users.