Subscription — plan, expiry & renewal

See which plan your workspace is on, when it renews, and renew or upgrade it — all from inside the app. Open it from the account menu (top-right of the screen) → Subscription, or find the same panel at the top of your Profile & permissions page.

Before you start

• Anyone signed in can view the subscription. Renewing and upgrading happen on the BusinessSensor marketplace, so you'll finish those steps in a new browser tab.
• Your plan and expiry are kept in sync with the marketplace automatically. If a change you just made there hasn't appeared yet, use Refresh (below).

What the panel shows

• Plan — your current tier (e.g. Gold) and product (e.g. Reservation ERP).
• Status — a coloured badge:
  • Active (green) — all good.
  • Trial (blue) — you're on a trial; the date shown is when it ends.
  • Grace period (amber) — the subscription has lapsed but you still have access for a short while. Renew now to avoid interruption.
  • Expired / Suspended (red) — access is (or is about to be) blocked. Renew to restore it.
• Expiry line — the renewal date and a countdown ("Expires 12 Nov 2026 · 103 days left"). It turns amber within 30 days and red within 7 days or once past.
• License — a masked copy of your licence key, and when the status was last checked.

Steps

On a free trial: subscribe

A trial has a Subscribe button instead of Renew (shown to people with the Company settings right). It opens a payment page for this workspace in a new tab, usually without signing in. The days left also show at the top of every page — see Your free trial — days left, subscribing, and what happens when it ends.

Renew your subscription

1. Open account menu → Subscription (or the panel on your Profile page).
2. Click Renew. In most cases this opens a secure payment page for your renewal in a new tab — no sign-in required (the link is pre-authorised for your licence).
3. Complete payment on that page.
4. Back in the app, click Refresh to pull the new expiry date immediately (otherwise it updates on its own within a few minutes).

If a pre-authorised link can't be created, Renew falls back to the marketplace sign-in page. In that case, sign in with the account shown on the "Renewal signs you in as …" line (there's a copy button next to it).

Upgrade to a higher plan

1. If an Upgrade button is shown, click it to open the marketplace upgrade page.
2. Choose the new plan and confirm.
3. Click Refresh — the new plan and any newly unlocked features appear.

Your plan's limits

Under the plan name the panel shows your package (for example Medium) and what it allows: up to 20 users · 70 rooms · 10 GB. Each cap is shown as a chip; a solid chip is a cap that is applied, a dashed one is shown for information only.

• Users are counted as active user accounts, not people signed in at once. Deactivating an account frees its seat.
• When a cap is reached, adding one more — a new user, room or branch — is refused with the message "Your Medium plan allows up to 70 rooms and you already have 70. Upgrade the plan on the Marketplace to add more." Nothing you already have is ever removed or switched off.
• Upgrade opens the Marketplace on the bigger packages for your product; after paying, click Refresh here and the new caps apply at once.
• Unlimited means exactly that.

What happens when the subscription expires

You are never locked out on the day. The workspace winds down in three steps:

1. The first 7 days after expiry — everything still works. A reminder shows at the top of every page.
2. Then read-only, until 20 days after expiry — everyone can still sign in, look things up, run reports, download a backup (Maintenance → Backup & Restore) and export the company's data (Maintenance → Export company data). Nothing can be saved: Save buttons answer "read-only". The banner shows the date the workspace closes.
3. From 20 days after expiry — the workspace is closed. Signing in shows the suspended message with the renewal link.

Renewing at any step restores full use within a few minutes (click Refresh on this panel to speed it up). Your data is kept throughout.

Tips

• The countdown colour is your at-a-glance reminder: green = relax, amber = plan to renew, red = act now.
• "Refresh" only re-checks the marketplace; it never charges anything.

Common problems

• The Renew button is greyed out → No renewal link is available yet. This usually means the workspace isn't linked to a marketplace subscription (common on in-house/demo setups), or the marketplace hasn't sent a renewal URL. Contact your BusinessSensor representative.
• "This workspace isn't linked to a marketplace subscription" → The workspace has no licence key attached, so there's no expiry to show. Normal for internal or trial-by-hand setups.
• I renewed but it still says Expired → Click Refresh. If it still hasn't updated after a few minutes, the marketplace may not have finished processing the payment — check your marketplace receipt, then refresh again.
• I don't know which account to sign in as → Use the email shown on the "Renewal signs you in as …" line — that's the marketplace account that owns your licence. If that line isn't shown, the owner email hasn't been recorded for this workspace yet; contact your BusinessSensor representative.
• My workspace name is wrong → The name here comes from your company details. An administrator can change it under Organization settings.