To improve BusinessSensor and help your company get set up, we count how the app is used. These are counts only, never the contents of your records.
What is counted
- Signing in: that a user signed in, and when.
- Screens opened: which screens were opened and how often, for example "Receipts — 12 times today". Record numbers and anything typed into the address bar are removed first, so "receipt 1042" is counted simply as "a receipt".
- Parts of the system used: for example "payroll" or "customers", counted for people and for connected systems that use an API key.
- Setup progress: how far the Getting started checklist is, how many people turned on phone notifications, whether data was imported, and how many API keys and webhooks exist.
- During a free trial (cloud only): how many items and how many sales invoices your company has, and your company's time zone. BusinessSensor uses these two numbers to send the right getting-started emails (for example "import your price list" only while you have no items yet) and to send them in your morning.
What is never recorded
- Names, amounts, customers, guests, items, prices or any other business data.
- What you type into forms or searches.
- Passwords, keys or secrets.
Before you start
- Nothing to set up. Counting happens automatically in the background and never slows the app down.
Steps
- If your company does not want usage counted, contact BusinessSensor support.
- Support switches counting off for your workspace and deletes what was already counted. The app works exactly the same.
Tips
- Counts are grouped by day and kept for about 13 months, then deleted.
- On a BusinessSensor server installed at your premises, the counts stay on that server. Your administrator can switch them off completely there.
Common problems
- "Will this show my manager what I did?" No. The counts are for BusinessSensor staff, to see whether a workspace is using the system. Your own company's audit log is a separate feature.
For BusinessSensor staff: the Adoption page
The Adoption page (chart icon in the top bar, super-admins only) lists every workspace:
- Stage:
- Active: used in the last 7 days.
- Onboarding: active, but setup under half done.
- Dormant: used earlier in the period, not this week.
- Inactive: not used in the period.
- Usage: last sign-in, active users over 7 days and over the period, page views and top modules.
- Setup and integrations: setup progress, push opt-in, imports, and API use.
Click a workspace to see users per day, the most used screens and API areas.
- Refresh figures: re-reads setup, push, import and API counts now, instead of waiting for the regular refresh every few hours.
- Opted out: stops counting for a workspace whose owner asked, and deletes its history.
- CSV: downloads the list.